User Voicemail Settings
Voicemail Settings
Clicking the Settings tab displays options for controlling your voicemail order, timestamps, greetings, and voicemail to email.
Field | Description |
Enable Voicemail check box | Enables (check) or disables (uncheck) voicemail. |
Inbox | These options affect audio voicemail (calling in) but not the portal. · Sort Voicemail inbox by latest first = plays your newest messages first. · Announce voicemail received time = plays the timestamp of the message. · Announce incoming call ID = plays the caller ID number if available. · Operator Forward = option to press 0 in a mailbox greeting and be directed elsewhere. |
Greetings | Allows you to select an active voicemail greeting, listen to it, and record a new greeting. · To select the active voicemail greeting, click it from the pull-down menu and click Save. · To listen to a selected greeting on your PC, click the play button: · To record a greeting, see “Recording a Greeting” on page 19. |
Notifications | Provides the following selections for adjusting your voicemail to email settings if the option is checked. · Send w/ hyperlink = a link to the voicemail is emailed to you. · Send w/ brief hyperlink = a link to the voicemail in plaintext is emailed to you. · Send w/ attachment (storage option) = an email is sent to you with the audio file of the message attached. The storage option allows you to leave messages in your inbox as new, move to saved, or move to trash. · Send w/ brief attachment (storage option) = an email is sent to you in plaintext with the audio file of the message attached. The storage option allows you to leave messages in your inbox as new, move to saved, or move to trash. |
Recording a Greeting
To record a greeting
2. Click on the Add Greeting button.
The appearance will change, showing a button with the Record option. When selected it will display a Call me at field.
Call me at field. |
3. In the Call me at field, enter a number to call. This can be an extension or a telephone number such as your cell phone.
4. In the Greeting name field, enter a name for this greeting.
5. Click the Call button.
6. At the prompt, record the new greeting. When you finish the greeting, press #.
7. Click Add Greeting at the bottom of the Manage Greetings page, and then click Done to close the page.
Uploading a Greeting
Ø To upload a greeting
1. From the Settings tab on the greetings section, click the speaker icon .
Under Greetings page similar to the one in Figure 2‑7 on page 20 appears.
2. Click Upload.
3. Click the Browse button.
4. In the Choose File to Upload dialog box, select a WAV or MP3 recording from your PC, and then click Open.
The path and file name appear in the Browse field.
5. Click Upload.
6. Click Add Greeting at the bottom of the Manage Greetings page, and then click Done to close the page.
Text to speech
Ø To Add a Speech via TTS
1. From the Settings tab on the greetings section, click the speaker icon .
A Manage Greetings page similar to the one in Figure 2‑7 on page 20 appears.
2. Click Text-To-Speech.
3. A new field with the text will show up. Enter the text you want to be spoken via the AI voice.
4. In the voice field you can click the play button to listen which voice fits best within your organization.
5. Once all has been set, click on the Add greeting button and then Done.
Greeting for Dial by Name Directory
If your company has a dial-by-name directory, you must record your name for the directory to be found. It should look similar to what is in the Manage Greetings on in Figure 2‑7.
1. From the Settings tab of the Messages page, click the speaker icon as shown below.
A Manage Greetings page similar to the one in below appears.
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