Field | Description |
First Name | The first name and last name will be shown in contacts and used in the dial by name directory. |
Last Name | |
Timezone | Your local time zone. |
Email Address(es) | Address used for email, password resets, etc. To add email addresses, click the button to add fields for entering more email addresses. |
Record User’s Calls | Select whether the calls for this user will be recorded (Yes) or not recorded (No). |
Directory Options | Enables or disables announce in auto directory and list in directory features. · Announce in Audio directory = check to include the user in the dial-by-name directory. · List in Directory = check to add user to the internal extensions list (contacts). |
Caller ID Information |
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Area Code | Local area code for 7 digit dialing associated with the user. |
Caller ID | For outbound calls, this is the number that recipients will see. |
911 Caller ID | For calls to 911, this is the e911-enabled number the 911 agent will see. |
Change Password |
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New Password | Password for voicemail and the portal. Avoid using common codes like 0000 or 1234. For security, each typed password character is masked by a dot (). Please keep this number secure. We will never call you to request your passcode. |
Setting | Description |
First Name | Enter the user’s first name. The dial-by-name directory can match on this field, but will by default match Last Name. |
Last Name | Enter the user’s last name. The dial-by-name directory can match on this field. |
Extension | Enter the user’s extension. |
Department | Enter the department to which the user belongs. |
Site | To add a new site or to add an existing site to the current user. |
Email Address(es) | Enter the user’s address used for email, password resets, etc. To add email addresses, click the green plus icon. |
User’s Scope | Select the user’s access level. Choices are the following (your selections might be different): · Basic user · Office manager · Call center agent (may not appear in your drop-down list) · Call center supervisor (may not appear in your drop-down list) |
Enable Voicemail | Enable or disable voicemail. Choices are: · Checked = enable voicemail. · Not checked = disable voicemail. |
Add Phone Extension | This setting allows you to add a phone extension. Phone extensions allow users to be associated with a phone. A user can have one or more phone extensions. For example, user 111 could have three phones designated as 111a, 111b, and 111c. If you check this check box, you can then associate a phone to the user (see Table 10‑3 on page 99). Choices are: · Checked = add phone extension. · Not checked = do not add phone extension. |
New Password | Enter a new numeric login password for the user. For security, each typed password character is masked by a dot (). |
Confirm New Password | Enter the same numeric login password you entered in the New Password field. For security, each typed password character is masked by a dot (). |
Voicemail PIN | A pin the user will have when accessing their voicemail if dialed(5000/5001) by phone. |