VoIP
Manually Provision ATA
Portal Steps: Login https://dctechitllc.simplelogin.net Hosted PBX Users Select User Phones Tax Add Phone Select Model Select Server Enter Mac Address Line: 1 Save Find IP Address of ATA: 1. Call *** 2. Enter 02 Take note of IP Address Setup Phone ...
Provisioning Phones
Notes: Always factory reset your phone before trying to auto provision it. Ensure your device is running a current firmware version. Devices with old firmware may not provision or function properly. GrandStream Find IP for the Device Plug in an ...
IP Fax Setup T.38
Open grandstream page Hint. Can call *** then enter 02 to obtain IP address Click on FXS Ports tab Update the following values to the following Primary SIP Server: sbc.simplelogin.net SIP User ID: Copy from Portal Authenticate ID: Copy from Portal ...
Managing Greetings
1. Click on the Add Greeting button. The appearance will change, showing a button with the Record option. When selected it will display a Call me at field. 2. In the Call me at field, enter a number to call. This can be an extension or a telephone ...
Music On Hold
Music on Hold allows you to specify personal music on hold for your extension. You configure music on hold files using the Music On Hold page. To display this page, click the Music on Hold icon at the top of the page: The purpose behind custom MoH ...
Provisioning Phones & SNAPMobile
The Phones page allows you to manage your phones. To display the Phones page, click the Phones icon at the top of the page: Each row shows a phone that has been added to the system, along with: · Whether the phone is registered. · The phone name and ...
Configuring User Answering Rules
Answering rules define how calls to this extension are handled. To configure answering rules for the selected user: 1. From the Users page, click the Answering Rules tab. A page similar to the following appears. · Use the Ring for drop-down list to ...
Blocking A Caller
1. On the menu bar, click . 2. Click the name of the User that needs a block. 3. Click the Answering Rules tab. 4. Click the Allow/Block button. 5. In the pop-up window, enter the caller’s number under BLOCKED NUMBERS, and then click +. 6. Click ...
Star Codes
Feature Code Description 911 Address Verification 933 Allows a User to check their configured 911 caller ID and whether it's registered or not. Account Code per Call - Unvalidated 099 Dial 099 + any 7, 10 or 11 digit number. For example: ...
How to Park and Retrieve Calls
Call Parking enables you to "hold" a call in a "parking lot" (aka parking orbit) so that it can be retrieved by the same or another extension when they are available. It is similar to the hold functionality offered by legacy key systems but still ...
Setting New Holidays
Setting new holidays is a 2-step procedure. First, create or edit a time frame, and then configure user answering rules for that time frame. 1. Set the time frame: a. On the menu bar, click . b. Click Add Time Frame to add a new time frame or click ...
Phone Terms Oh My! (Glossary)
Term Definition Application Layer Gateway A router component that theoretically helps with NAT traversal. In reality, phones can traverse NAT, so ALGs should be disabled. Answering rule A rule that specifies how to handle calls for a time frame. Auto ...
Changing Open Hours
1. On the menu bar, click . 2. Click the name of the time frame you want to edit. 3. In the pop-up window, change the When setting. Use the check boxes, sliders, and text fields to adjust the open hours rules, as appropriate. 4. Click Save
Replacing Employees
If you have a new employee taking over an old employee’s extension: 1. On the menu bar, click . 2. Click the name of the user being replaced. 3. Change the name, department, email address, and password, as appropriate, and then click Save. 4. To ...
Resetting A Password
1. On the log in page, there is a forgotten password that will send you instructions to your email. 2. Click the Forgot password link and follow the instructions.
User Voicemail Settings
Voicemail Settings Clicking the Settings tab displays options for controlling your voicemail order, timestamps, greetings, and voicemail to email. Field Description Enable Voicemail check box Enables (check) or disables (uncheck) voicemail. Inbox ...
Using the Home Page & Intro to Voicemail (Tips & Tricks)
Home The Home page of your portal provides an at-a-glance view of everything going on with your extension. Table 2‑1 describes the areas on the Home page. Field Description New Messages Shows new messages. You can play messages, click to call back, ...
Admin Icons/Menus
Menu Icon Description Shows active call information such as graphs and statistics. Shows users configured in the system, and allows you to add, edit, and import users. Shows auto attendants configured in the system, and allows you to add, edit, and ...
Profile Page Fields for Users
Field Description First Name The first name and last name will be shown in contacts and used in the dial by name directory. Last Name Timezone Your local time zone. Email Address(es) Address used for email, password resets, etc. To add email ...
Portal Features
Desktop Call Control Desktop call controls appear when making or receiving a call. These controls allow you to see who is calling and manage a current call. Incoming Calls Incoming calls appear in a window in the portal similar to the one in Figure ...
Accessing the Portal
Ø To access the web portal 1. Start a web browser. 2. Go to https://dctechitllc.simplelogin.net. 3. At the login page (see Figure 2‑1): · Enter your Login Name (ext@cust-id) and Password. If you do not know your Login Name or Password use the ...
Handling Calls (Transfer, Conference, Call Park)
Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch buttons to extensions common at front-desk ...
Voicemail: Setting up your mailbox
Setting Up Your Mailbox The first time you log in to your mailbox you are walked through recording your name for the directory and recording your personal greeting. The name recording is for the dial-by-name directory, so when someone enters the ...
Voicemail
Accessing Voicemail To access voicemail 1. Press the Messages button on your phone to access your voicemail box, or dial 5001 if you can not identify the voicemail button. 2. If you subscribe to multiple mailboxes, a list of mailboxes may appear. ...
Receiving Calls
When a call comes in, you can answer it via a headset, speakerphone, or handset. Ø To answer a call using a handset – Lift the handset off-hook. Ø To answer a call using a speakerphone – Press the Speaker button. Ø To answer a call using a headset – ...
Making Calls
Making a call with your phone does not require a leading 9. You can dial on-hook or off-hook. Ø To dial on-hook 1. Dial the phone number. 2. Pick up the handset, headset, or speaker. To dial off-hook 1. Pick up the handset, headset, or speaker. 2. ...
Grandstream Login Information
Hi Team, Default password: admin or password. If make you change please use Yealink1