Setting New Holidays

Setting New Holidays

Setting new holidays is a 2-step procedure. First, create or edit a time frame, and then configure user answering rules for that time frame.


1.    Set the time frame:

a.   On the menu bar, click .

b.   Click Add Time Frame to add a new time frame or click the Name of the time frame you want to edit.

c.   In the pop-up window, enter or edit the name for the holiday, click when it occurs, and use the check boxes, sliders, and text fields to adjust the rules, as appropriate.

d.   Click Save.

2.    Set the user answering rules:

a.   On the menu bar, click .

b.   Click the Name of a user who needs the time frame applied to him.

c.   Click the Answering Rules link.

d.   Check to see whether the time frame already applies to that user. Otherwise click Add Rule.

e.   Using the Time Frame drop-down list, select the time frame you defined in step 1.

      Complete other steps as needed. 

h.   Click Save.

i.     Reorder the time frames as needed to ensure the new rule will take precedence.

Setting Call Forwarding

1.    On the menu bar, click .

2.    Click the name of the user you want to forward.

3.    Click the Answering Rules tab.

4.    Hover over a time frame, and then click the  icon.

5.    In the pop-up window, select the appropriate call forwarding check box and enter the extension, number, or phone.



Note: Your main number usually is associated with a Static or Time of Day route. However, a User called the “Inbound Route” can be used for added functionality via the use of “Answering Rules”. For more information about Call Forwarding, see “Adding Answering Rules” on page 26.

 

6.    Click Save. 


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