Music On Hold
Music on Hold allows you to specify personal music on hold for your extension. You configure music on hold files using the Music On Hold page. To display this page, click the Music on Hold icon at the top of the page:
The purpose behind custom MoH (music on hold) is that messages can be stitched into the currently playing audio. e.g. While a customer is on hold, the music can now be briefly interrupted with a message, such as: "Your call is important to us. Please wait on the line and an agent will be with you shortly." This is often called a "comfort message" - a message or recording that reassures the caller to not hang up. The message can be used for advertising, for updating wait time, and more, and is configurable (time between messages, copying messages, etc.).
Music On Hold
User MoH Layout
User MoH Layout - Music/Messages Panels for the User
Above is an example MoH page from the perspective of a Basic User scope. Basic Users and Call Center Agents access this page directly from the Music on Hold page. These user scopes do not have access to the MoH inventory table or the Domain User, and this is the only screen they see.
Office Managers and above can access the User MoH Layout by navigating to their user name dropdown > My Account and then clicking on the Music on Hold page.
The ability to "copy and modify" music and messages from the site is only available when there are no music/messages already in the table.
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