Invoice Stages
Invoices follow stages which are draft, sent, unpaid, partially paid & paid, overdue. See below for description.
| Status | Occurs When |
|---|---|
| Draft | The invoice has been created and saved successfully with all the essential details. |
| Sent | The invoice has been sent to customers, or has been marked as Sent. |
| Unpaid | The invoice has been sent to customers, but the payment is yet to be received. This includes all invoices that are Overdue and Partially Paid. |
| Overdue | The invoice is past its Due Date, but the payment has not been received. |
| Partially Paid | A part of the invoice Total has been paid, but there’s still some Balance Due. |
| Paid | The invoice Total has been completely paid, either through online or offline payments. |
Here is how our invoices flow.
| Day | Action |
|---|---|
| Day 1 | Invoice created and sent out to customer on the first day of the month by email.  NOTE: For customers enrolled in auto-pay, our billing system regards the autopay date (if activated) as the invoice issuance date. As a result, some customers receive their invoices at various points throughout the month, yet they all remain due by month's end. In such cases, a receipt is sent instead of an invoice. |
| 15 Days before due date | Customer receives an email reminder. |
| 5 Days before due date | Customer receives an email reminder. |
| 1 Day before due date | Customer receives an email reminder. |
If a customer experiences financial issues, they may call DC Tech IT, LLC and request an extension to the due date, which will prevent service late fees and cancellation.
Overdue Actions
| Day | Action |
|---|---|
| 1 day overdue | Overdue notice sent in email |
| 15 days overdue | Interest will be added to invoice at the current rate of 2% |
| 30 days overdue | Service & Subscription will be suspended. When payment is made customer will need to contact DC Tech IT, LLC for reactivation of subscription/service as we will not be notified. |
| 45 days overdue | Invoice sent to collection agency |
If any actions involve email correspondence, paper statements will be mailed to customers who have opted for them. This may add a fee to the account due to the cost of stamps. Please give us a few days to mail
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How to View & Pay Invoices
Method 1: From Email Find and open email. (see image) Click Pay Now. Optional: if you prefer to make a partial payment, click "change" under amount to pay. Change amount, then click proceed. Choose payment method. Based on the payment method chosen, ...How to find the customer statement (invoices and payments)
Go to our website: https://dctechit.com/portal Click on Customer Portal Click on Billing Portal Login using email & password First screen will display the balance on your account. Click on statements in the left menu Change time frame and filters as ...